PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make an enquiry or attempt to make an enquiry through the Site, we collect certain information from you, including your name, address, email address, and phone number. We refer to this information as “Enquiry Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Enquiry Information that we collect generally to fulfil any enquiries placed through the Site (including providing you with information regarding your request, invoices and/or enquiry confirmations). Additionally, we use this Enquiry Information to:
- Communicate with you;
- Screen our enquiries for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Mailchimp to keep in touch with our clients via email and you can read more about how Mailchimp uses your Personal Information here: https://mailchimp.com/legal/privacy/.
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a court summons, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
When you place an enquiry through the Site, we will maintain your Enquiry Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
9 Church Road, Lymm, Cheshire, WA13 0QG, United Kingdom
How do I access the backend of my website?
Start by going to your domain name and add /wp-admin at the end, for example, mywebsite.com/wp-admin.
Once there you will see a login screen that will ask you for a username and a password. Please refer back to the email we originally sent when your website went live with your login details.
Enter your login details, click “Log In” and you will then be shown the WordPress dashboard. From there you will have a list of options on your left such as posts, media, pages, and more. From there, you can make all the changes needed to your website. And if you have any further questions, please just get in touch.
I’ve forgotten my website login details. What should I do?
If you’ve forgotten or misplaced your WordPress login details, we can quickly reset them for you. Please click the link here to head to our contact form. Submit a message and we’ll get back to you as soon as we can with fresh logins.
How do I navigate WordPress?
To navigate WordPress start by going to your domain name and add /wp-admin at the end, for example, mywebsite.com/wp-admin and you will then see a login screen.
Enter your login details and click the login button. Once you’ve logged in, you will then be shown the WordPress dashboard.
From there you will see a list of options on the left hand side. Some of these will include posts, media, pages, contact, plugins, and more. each of the sections on the left will relate to sections that will show on the front end of your website.
For example, posts will be where your blogs are stored. By clicking posts on the left hand menu, you’ll be able to see all of the existing blog posts and create new ones. The same will apply for pages, simply click pages from the left hand menu, and you will see all existing pages, and again, be able to add new ones.
If you wish to add any of the details that appear in the footer of your website. These will most likely be found in the option on the left hand menu titled “Theme Settings”. From there you will see your contact details, social media links, and the menu links to the pages that show in the footer.
From there you’ll be able to make any relevant edits. Once you’ve made your edits, make sure to click the blue “Update” button in the right hand corner of your screen to save & publish the changes you’ve made.
I’m not sure my contact forms are reaching me, what should I do?
If you think your contact forms are not working properly, there’s a couple of things you can do to test. Firstly, start by submitting a contact form as if you were a customer. This will be set to send to your email so check your inbox to see if the message came through. If you don’t see the message in your inbox after 10 minutes check your spam folder.
If once you have tried both of those there is no email there, please get in touch and we can run further tests.
How do I check my WooCommerce orders?
To check your WooCommerce orders manually, head to the backend of the website by going to your domain name and add /wp-admin at the end, for example, mywebsite.com/wp-admin and enter the login details supplied.
From there on the left hand side you will see an option called “WooCommerce”, please hover over that and when you see the submenu, select “Orders”. From there he will be shown all of the orders on the website in chronological order with the most recent first.
Once you’ve found the order you wish to view or edit, simply click the customer’s name or the order number, your page will then reload, and you will be shown the specific details of that order.
Do you offer website maintenance?
We do! We offer different maintenance packages in which we help update, fix and maintain your website to ensure it’s always running smoothly.
Why do I need maintenance?
Think of website maintenance the same as Car Insurance or Phone Insurance. If something goes wrong you have a plan in place for them to repair it. It’s the same with website maintenance, depending on your plan we can fix the problem or update your site to keep up with demands.
How can I report any problems?
Report your queries above and we will be able to get back to you with a response.
How much will it cost?
We determine a cost for your project once we have carried out an initial meeting with you, determining what you require and how long the project will take. If you would like a quote you can get in touch with us here.
Can you create a website that fits my budget?
It's not a one size fits all with us! We go through an initial factfind to understand functionality and the project gets costed from there on out. It’s mainly down to time, and involvement for members of staff. We would love to hear from you to find out more about your project.
What is your pricing structure and what is included in your services?
Our pricing structure is based on what services you require from us and will be discussed after our first meeting. You can view our services in depth here.