At Visions Design, we create meaningful, design-led work with impact. Alongside Visions Design, our directors also lead and develop other ventures, including Perspectiv. Our work spans multiple disciplines, clients, and ambitions, and strong project and client leadership is central to our success.

As a business, we’re embracing and relishing in new technologies. We aim to harness new technologies to improve efficiency, communication and solve problems. 

We are looking for an experienced Project Manager to play a pivotal role in delivering high-quality projects while also nurturing long-term client relationships across Visions Design and, where required, our wider business ventures. 

This is an exciting opportunity for someone who enjoys ownership, thrives on structure, and wants to be a trusted partner to both leadership teams and clients. 

Role Overview

The Project Manager will be the dependable link between clients, directors, and internal teams — owning projects from start to finish while also taking responsibility for ongoing account management.

This role blends project delivery, commercial oversight, and client relationship management. You will ensure projects are delivered on time, on budget, and to a high standard, while also leading structured client check-ins, identifying opportunities for enhancements, and supporting long-term account growth.

Working closely with the Head of Operations and leadership team, you will play a vital role in improving how we work, reducing commercial risk, and driving sustainable business growth.

Key Responsibilities

Project Ownership & Process Management

• Take end-to-end ownership of projects from initiation through to completion, with support from the Head of Operations
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• Develop, maintain, and refine project management frameworks and processes
  
  Use data from live and completed projects — including ClickUp reporting, client feedback, and review sessions — to inform strategic decisions, improve processes, and shape future business direction.

• Ensure project goals align with wider business and client objectives
  
  Champion a culture of continuous improvement, including reviewing tools, software, and workflows
  
  

Project Delivery & Execution

Create and manage detailed project plans, timelines, and resource allocations

Lead and facilitate project meetings, ensuring clear actions, ownership, and follow-through

Utilise the latest tools/AI for both internal and external project management and delivery.

Identify and manage project dependencies, risks, and issues proactively

Monitor project progress, budgets, and cashflow

Ensure timely invoicing and support payment tracking

Make confident, timely decisions to keep projects on track

Maintain an up-to-date capacity tracker and workload overview

Team Leadership & Collaboration

• Motivate and coordinate internal teams to meet deadlines and deliverables
  
  Delegate tasks clearly and empower team members to take ownership
  
  Provide guidance and support throughout the project lifecycle
  
  Ensure time tracking is completed accurately and consistently to support profitability
  
  Collaborate closely with cross-functional teams to achieve shared goals
  

Account & Client Management

• Act as the primary point of contact for assigned client accounts
  
  Build long-term, trusted relationships with clients by understanding their goals, challenges, and priorities
  
  Lead quarterly check-ins and review meetings to assess performance, outcomes, and future needs
  
  Ensure clear communication with clients beyond individual project delivery
  
  Manage expectations, scope changes, and priorities effectively
  
  

Commercial & Growth Focus

• Monitor account health, including project profitability and ongoing value
  
  Identify opportunities for product, service, or scope enhancements based on client insight and project learnings
  
  Collaborate with directors and senior team members on account growth and retention strategies
  
  Support upsell and cross-sell opportunities through insight-led recommendations
  
  Ensure enhancements or new work are clearly scoped, costed, and scheduled
  
  

Project Closure & Continuous Learning

• Lead project reviews and post-mortems
  
  Capture and document lessons learned and feedback
  
  Ensure smooth handover of final deliverables to relevant teams
  
  Support the collection of testimonials and reviews from satisfied clients
  
  

About You

Proven experience as a Project Manager, ideally within a creative, design, or agency environment

Comfortable owning both project delivery and client relationships

Strong organisational, leadership, and communication skills

Commercially minded, with experience managing budgets and cashflow

Confident running client meetings, reviews, and strategic check-ins

Proactive, detail-oriented, and able to manage multiple projects and accounts simultaneously

Passionate about improving processes and ways of working

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